Shipping + Returns
All orders are shipped within the U.S.A. via USPS within 3 business days of receiving the order unless otherwise stated. Once we ship out your order, we will e-mail you a tracking number. Most packages take 2-3 business days to be delivered within the states by USPS.
Note: Fern & Willow is not responsible for lost packages at the Post Office. Please make sure your shipping address, apartment numbers, etc. are correct when placing an order.
Our online orders are all packaged with ZERO plastic, upcycled boxes, paper wrapping and paper tape. All of our shipping materials are 100% recyclable and compostable.
Returns and refunds are not accepted. If you should have any issues with your product, please email us at firstname.lastname@example.org and we will address these on a case-by-case basis.